If you are not satisfied with a decision or a service you have received from Rofarana Cash Loans, please contact us so we can put things right.
Step 1 — Contact us directly
Email info@rofaranacashloans.co.za or call +27 67 054 2866 with the details of your complaint. Please include your name, contact details and any reference number.
Step 2 — Acknowledgement
We will acknowledge your complaint within two business days.
Step 3 — Investigation
We will investigate and respond within ten business days. Where more time is needed, we will keep you informed.
Step 4 — Escalation
If you remain unsatisfied, you may escalate the matter to the relevant industry regulator or ombudsman in South Africa.